Shipping policy

This policy explains where Solexective Miami delivers, how orders are processed, shipping costs, estimated delivery times, and how to get help with a shipment.

1. Delivery Locations

We currently deliver to eligible physical street addresses within the United States only.

We do not ship to:

• P.O. Boxes.

• APO/FPO addresses.

• U.S. territories.

• International addresses.

Orders placed with an unsupported delivery address may be canceled. Any payment collected for a canceled order will be refunded to the original payment method.

2. Order Processing

Orders are typically processed within 2–3 business days after successful payment authorization.

Our processing days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 5:00 PM Central Standard Time (CST), on weekends, or on federal holidays begin processing on the next business day.

Processing includes reviewing and preparing your order before it is handed to the carrier. It is separate from shipping transit time.

Express Shipping does not shorten the order processing period. Additional payment or address verification may delay processing.

3. Shipping Options and Costs

All shipping charges are in U.S. dollars (USD).

Shipping Method	Shipping Cost	Processing Time	Transit Time After Dispatch	Total Estimated Delivery Time
Standard Shipping	Free	2–3 business days	10–14 business days	12–17 business days
Express Shipping	$20.00	2–3 business days	6–8 business days	8–11 business days

Available shipping options and charges are displayed at checkout before payment.

The total estimates above include processing and transit time. Orders placed after the cutoff begin processing on the next business day, as described above.

4. Delivery Estimates

Transit time starts when the package is handed to the carrier. Total estimated delivery time includes both processing and transit.

Delivery estimates are not guaranteed arrival dates. Delays may occur because of severe weather, holidays, carrier disruptions, high shipping volumes, address problems, or additional order verification.

If your order has not arrived within the applicable estimated delivery period, contact info@solexectivemiami.com with your order number. We will review the shipment status and assist with the next steps.

5. Fulfillment and Shipping Carriers

We select the carrier based on the destination, package requirements, and available shipping service. Carrier details and tracking information are provided in the shipping confirmation email.

Your order’s shipping origin may differ from our customer service or return address. Do not use the address on the shipping label for a return unless we have authorized it.

All returns must follow our Return & Refund Policy.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email. This confirms that we received your order; it does not mean the order has shipped.

Once your order ships, we will email the available tracking information. Tracking may take 2–3 business days after dispatch to appear or update in the carrier’s system.

You can follow the tracking link in your shipping confirmation email or use the carrier’s official website. If tracking has not updated after 3 business days, contact us with your order number.

7. Shipping Addresses and Changes

Please check your recipient name, street address, apartment or unit number, city, state, ZIP code, and email address before placing an order.

Incorrect or incomplete details may cause delays or failed delivery.

If you need to change an address, email info@solexectivemiami.com as soon as possible. We will make reasonable efforts to help, but changes cannot be guaranteed once processing begins or the package has been handed to the carrier.

In some cases, we may need to cancel and refund the order so you can place a new order with the correct details.

8. Undeliverable or Returned Packages

Packages may be returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.

If your package is returned to us, we will contact you to discuss the available options.

If delivery failed because of incorrect or incomplete information you provided, you may be responsible for reshipping costs. Any reshipping charge will be explained before you agree to a new shipment.

If you request a refund instead, original shipping charges may be non-refundable under our Return & Refund Policy. Any proposed deduction will be explained before the refund is processed.

9. Delayed, Missing, or Lost Packages

Delayed shipments: Check the latest tracking information and contact us if the estimated delivery period has passed. We can assist with a carrier inquiry.

Marked delivered but not received: Confirm your delivery address, check nearby delivery locations, and ask household members or building staff whether they accepted the package. If it remains missing, contact us promptly. We will review the available delivery information and assist with an investigation.

Lost in transit: If the carrier confirms that your package was lost before delivery, we will arrange a replacement where available or a refund to the original payment method.

Carrier investigations may take additional time. We may request information needed to investigate the shipment. For packages marked delivered, the resolution depends on the investigation findings and delivery circumstances.

10. Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, email info@solexectivemiami.com as soon as possible.

Include your order number and relevant photographs of the item and issue. Where available, include photographs of the original packaging, shipping box, and shipping label.

Retain the item and packaging while we review the issue. We will explain the next steps under our Return & Refund Policy.

11. Separate Shipments

Orders containing multiple items may arrive in separate packages. Separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees solely because we split your order into multiple shipments.

12. Pre-Orders and Product-Specific Estimates

If an item is offered for pre-order or requires a different processing period, this will be stated on its product page before purchase.

Clearly disclosed product-specific estimates apply instead of the standard estimates in this policy. Products without a special shipping notice follow the standard processing and delivery estimates above.

13. Order Cancellations

To request a cancellation, email info@solexectivemiami.com as soon as possible.

Cancellation is not guaranteed once processing has begun. Orders that have shipped cannot be canceled and must follow the applicable return process after delivery.

If we cancel an order before shipment, any payment collected for the canceled order will be refunded to the original payment method.

14. Contact Us

For help with processing, delivery, or tracking, please include your order number when contacting us.

Solexective Miami
Address: 9160 NW 122nd St, Unit 10, Hialeah Gardens, FL 33018, United States
Email: info@solexectivemiami.com
Phone: +1 786-431-5270
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)