Refund policy

At Solexective Miami, we want customers to understand our return and refund procedures before placing an order. Please review the following policy carefully.

30-Day Return Policy

We accept eligible return requests submitted within 30 days after the order is delivered.

To request a return, please contact us at info@solexectivemiami.com before sending the item back.

Returns sent without prior authorization or outside the return period may not be accepted.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn and unused

  • Be in the same condition in which it was received

  • Include all original tags, accessories, and packaging

  • Be returned in its original shoe box or product packaging

  • Include the receipt, order confirmation, or other proof of purchase

The original shoe box must not be used as the shipping box. Please place it inside a separate protective shipping package. Items with damaged, taped, marked, or missing original packaging may not qualify for a return.

How to Request a Return

To begin a return, email info@solexectivemiami.com and include:

  • Your full name

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photographs if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the authorized return address.

Approved returns must be sent by mail. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Please do not send an item back without first receiving return authorization.

Return Address

Approved returns must be mailed to:

Solexective Miami
9160 NW 122nd St, Unit 10
Hialeah Gardens, FL 33018
United States

Sending an item to this address without prior authorization does not guarantee that the return will be accepted or refunded.

Return Shipping Costs

For returns caused by a change of mind, an incorrect size selection, or another non-defective reason, the customer is responsible for the return shipping cost.

Solexective Miami does not reimburse return shipping costs for non-defective returns.

If an item is confirmed to be defective, damaged during delivery, or different from what was ordered, Solexective Miami will provide an approved prepaid return label or otherwise cover the approved return shipping cost.

Original Shipping Charges

Original shipping charges, including Express Shipping fees, are non-refundable when a return is requested because of a change of mind, an incorrect size selection, or another non-defective reason.

If the return is caused by a confirmed defect, shipping damage, or an incorrect item sent by Solexective Miami, any applicable original shipping charge will also be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@solexectivemiami.com.

Please include your order number and clear photographs of:

  • The item

  • The original packaging

  • The shipping box

  • The shipping label

  • The damaged or incorrect area

We will review the information and provide the appropriate resolution and return instructions.

Do not discard the item, packaging, or shipping materials until the issue has been reviewed.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been worn, used, altered, washed, or damaged after delivery

  • Items missing their original tags, accessories, or packaging

  • Items returned more than 30 days after delivery

  • Items marked “Final Sale” at the time of purchase

  • Gift cards

  • Items sent back without prior authorization

If you are unsure whether an item is eligible for return, please contact us before sending it.

Exchanges

We do not currently offer direct exchanges.

If you need a different size or product, you may return the eligible item under this policy. After the return has been approved, you may place a separate order for the preferred item.

Product availability and pricing may change, and replacement items cannot be reserved.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@solexectivemiami.com.

We will make a reasonable effort to accommodate the request, but cancellation or modification is not guaranteed once an order has entered processing or has been shipped.

Orders that have already shipped cannot be canceled and must be handled through the standard return process after delivery.

If we cancel an order before shipment, any payment already collected will be refunded to the original payment method.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

Customers remain responsible for return shipping costs on non-defective returns, as explained above.

Return Inspection

After your return is delivered to us, we will inspect the item to confirm that it meets the eligibility requirements.

We will notify you by email whether the return has been approved or rejected.

Items that do not meet the return requirements may not qualify for a refund.

Refunds

If your return is approved, the refund will be issued to the original payment method within 5 business days.

Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears in your account.

Refunds cannot be issued to a different card, bank account, or payment method.

If more than 15 business days have passed since your refund was approved, please contact us at info@solexectivemiami.com.

Contact Us

For return or refund questions, please contact:

Solexective Miami

Address: 9160 NW 122nd St, Unit 10, Hialeah Gardens, FL 33018, United States

Email: info@solexectivemiami.com

Phone: +1 786-431-5270

Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)