Payment Policy

Last Updated: August 14, 2026

This Payment Policy explains the payment methods, payment authorization, billing requirements, payment processing, refunds, order cancellations, and transaction terms applicable to purchases made through Solexective Miami.

1. Accepted Payment Methods

Solexective Miami currently accepts the following payment methods:

  • Visa
  • Mastercard

All payments must be made in full when the order is placed.

We do not currently accept cash on delivery, installment payments, checks, money orders, bank transfers, PayPal, digital wallets, or other payment methods.

The available payment methods will be displayed during checkout before you submit your order.

2. Payment Authorization

When you submit an order, you authorize the applicable payment processor to charge the total order amount to your selected Visa or Mastercard.

Your order will not be processed until payment has been successfully authorized and approved.

If a payment is declined, canceled, cannot be verified, or otherwise fails to process, your order may be delayed or canceled.

Payment authorization does not necessarily mean that your order has shipped. Orders may remain subject to product availability, order review, fraud-prevention screening, and other applicable processing requirements.

3. Currency

All prices and payments displayed on our website are in United States Dollars (USD), unless otherwise stated.

Your card issuer, bank, or financial institution may charge currency conversion fees, international transaction fees, or other processing fees.

These additional charges are determined by your card issuer or financial institution and are not collected or controlled by Solexective Miami.

4. Payment Processing and Security

Payments are processed through third-party payment service providers using the secure checkout process.

Solexective Miami does not request complete payment card numbers or security codes by email or through contact forms.

Payment transactions may be subject to authorization procedures, security verification, and fraud-prevention screening performed by the payment processor, card issuer, or financial institution.

For your security, please do not send complete payment card information, security codes, passwords, or other sensitive payment credentials by email.

5. Billing Information

You are responsible for providing complete, accurate, and current billing information during checkout.

This information may include:

  • Cardholder name
  • Billing address
  • Shipping address
  • Card information
  • Card expiration date
  • Security code, when required by the payment processor
  • Email address and phone number

The billing address entered during checkout should match the address associated with your payment card.

Incorrect, incomplete, or inconsistent billing information may result in:

  • Payment failure
  • Additional verification
  • Order processing delays
  • Order cancellation

If you believe that incorrect billing information was submitted, please contact us as soon as possible at info@solexectivemiami.com.

6. Order Confirmation

After your order and payment have been successfully submitted, you will receive an order confirmation email at the email address provided during checkout.

An order confirmation means that we received your order request. It does not necessarily mean that your order has shipped.

Orders may remain subject to payment verification, fraud-prevention screening, product availability, pricing verification, and other reasonable order-processing requirements.

We may cancel or decline an order when:

  • Payment cannot be authorized or verified
  • The transaction requires additional verification that cannot be completed
  • The product is unavailable
  • A material pricing, inventory, or listing error is identified
  • Billing, shipping, or order information is incomplete or inaccurate
  • We are otherwise unable to complete the order for a reasonable payment-processing or business reason

If an order is canceled after payment has been collected, any approved refund will be issued to the original Visa or Mastercard used for the purchase.

7. Failed or Declined Payments

A payment may be declined for reasons including:

  • Insufficient funds or available credit
  • Incorrect card information
  • An expired Visa or Mastercard
  • A billing address mismatch
  • Security restrictions imposed by the card issuer
  • Transaction limits
  • Suspected unauthorized or fraudulent activity
  • Verification failure
  • Other restrictions imposed by the card issuer or financial institution

If your payment is declined, please verify the information entered during checkout and contact your card issuer or financial institution for additional information.

You may try to place the order again using an accepted Visa or Mastercard.

8. Duplicate or Unauthorized Charges

If you believe that you were charged more than once for the same order, or if you notice a charge that you do not recognize in connection with Solexective Miami, please contact us as soon as possible.

When contacting us, please provide:

  • Your order number, if available
  • The date of the transaction
  • The amount charged
  • A brief description of the issue

For your security, please do not send your complete card number or security code by email.

We will review the available order and transaction information and assist with the next appropriate steps.

If you believe a transaction is unauthorized, you should also contact your card issuer or financial institution promptly.

9. Taxes and Additional Charges

Applicable sales taxes and other required charges, if any, will be calculated and displayed during checkout based on the order and delivery information provided.

Any additional fees charged directly by your bank, card issuer, or payment provider are the customer's responsibility.

These fees are not collected or controlled by Solexective Miami.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund eligibility, return requirements, return shipping costs, and return procedures are governed by our Refund Policy.

After the returned item has been received and inspected, an approved refund will generally be issued within 5 business days.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@solexectivemiami.com.

11. Chargebacks and Payment Disputes

If you have a concern about a payment, charge, refund, or transaction, we encourage you to contact our customer service team first so that we can review the issue and attempt to resolve it.

You may also have the right to dispute a charge with your card issuer or financial institution in accordance with applicable law and the policies of your card issuer.

If a payment dispute or chargeback is opened, we may provide relevant order, payment, shipping, tracking, refund, and customer communication information to the applicable payment provider or financial institution as part of the review.

Nothing in this section limits any rights or remedies available to you under applicable law or the rules of your card issuer.

12. Fraud Prevention and Order Review

To help protect our customers and our business, orders may be subject to payment verification and fraud-prevention screening before processing or shipment.

We may request additional information when reasonably necessary to confirm payment authorization, billing information, shipping information, or order details.

Orders requiring additional verification may be delayed, refused, or canceled.

Any information requested for verification will be handled in accordance with our Privacy Policy.

13. Pricing and Listing Errors

We make reasonable efforts to ensure that product prices, product information, availability, and other listing details displayed on our website are accurate.

However, errors may occasionally occur.

If an order is placed using an incorrect price or other material listing error, we may contact you before fulfilling the order.

If we cancel the order after payment has been collected, the applicable payment will be refunded to the original Visa or Mastercard used for the purchase.

14. Changes to This Payment Policy

We may update or modify this Payment Policy from time to time to reflect changes to our payment methods, payment processors, business practices, website operations, or applicable requirements.

When changes are made, the revised policy will be posted on this page with an updated Last Updated date.

Changes will not retroactively alter the payment terms applicable to orders already placed, except where required by applicable law.

15. Contact Us

If you have questions or concerns about payments, billing, refunds, or transactions, please contact us:

Store Name: Solexective Miami
Website: https://solexectivemiami.com
Address: 9160 NW 122nd St, Unit 10, Hialeah Gardens, FL 33018, United States
Phone: +1 786-431-5270
Email: info@solexectivemiami.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)