Frequently Asked Questions
Where do you ship?
We currently ship to eligible physical addresses within the United States only.
We do not currently ship to:
- P.O. Boxes
- APO/FPO addresses
- U.S. territories
- International addresses
For complete shipping information, please review our Shipping Policy
How long does it take to process my order?
Orders are typically processed within 2–3 business days.
Business days do not include weekends or federal holidays. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
How long does delivery take?
Orders are typically processed within 2–3 business days after payment has been authorized.
After processing:
- Standard Shipping typically takes 10–14 business days.
- Express Shipping typically takes 6–8 business days.
Processing time is separate from shipping transit time. Delivery times are estimates and are not guaranteed delivery dates.
Where will my order ship from?
Orders may be shipped from one of our fulfillment locations within the United States, depending on product availability and order-processing requirements.
The shipping origin shown in your tracking information may differ from our customer service or return address. The authorized return address will be provided in the return instructions if a return is approved.
Please do not send a return to the address shown on a shipping label without first contacting us and receiving return authorization.
What is your return policy?
Eligible return requests may be submitted within 30 days after the order is delivered.
To qualify for a return, the item must be unworn, unused, in the same condition in which it was received, and returned with its original packaging and tags. A receipt or other proof of purchase is also required.
You must contact us before sending an item back. Returns sent without prior approval may not be accepted.
We do not currently provide direct exchanges. If you need a different product or size, you may return the eligible item and place a new order after the return has been approved.
For complete return requirements, exceptions, and instructions, please review our Refund Policy
Who pays for return shipping?
For returns caused by a change of mind, an incorrect size selection, or another non-defective reason, the customer is responsible for the return shipping cost.
If you received an item that is defective, damaged, or different from what you ordered, please contact us promptly. Once the issue has been reviewed and approved, Solexective Miami will provide the appropriate return instructions and cover the approved return shipping cost.
We do not charge a restocking fee for eligible returns.
How long does it take to receive a refund?
After we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 5 business days. Your bank, credit card company, or payment provider may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@solexectivemiami.com.
What payment methods do you accept?
Solexective Miami currently accepts Visa and Mastercard.
Payment must be completed in full when the order is placed. We do not currently accept cash on delivery, checks, money orders, bank transfers, installment payments, PayPal, digital wallets, or other payment methods.
All available payment information is displayed during checkout.
Is my payment information secure?
Payments are processed through secure third-party payment service providers. Solexective Miami does not directly store your complete credit or debit card information.
Please do not send complete card numbers, security codes, passwords, or other sensitive payment information by email or through our contact form.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
Tracking information may take 2–3 business days after shipment to appear or update in the carrier’s system.
You may track your order through the carrier’s official website or through our order tracking page
How can I contact Solexective Miami?
If you have questions about a product, order, shipment, return, refund, or payment, please contact us:
Store Name: Solexective Miami
Email: info@solexectivemiami.com
Phone: +1 786-431-5270
Online Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)
We aim to respond within 48 hours during regular business days.